Bayesian analysis of queues with impatient customers: Applications to call centers.

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Bibliographic Details
Title:	Bayesian analysis of queues with impatient customers: Applications to call centers.
Authors:	Aktekin, Tevfik¹, Soyer, Refik²
Source:	Naval Research Logistics. Sep2012, Vol. 59 Issue 6, p441-456. 16p.
Database:	Business Source Ultimate

Description
ISSN:	0894069X
DOI:	10.1002/nav.21499