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Bayesian analysis of queues with impatient customers: Applications to call centers.

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Bibliographic Details
Title: Bayesian analysis of queues with impatient customers: Applications to call centers.
Authors: Aktekin, Tevfik1, Soyer, Refik2
Source: Naval Research Logistics. Sep2012, Vol. 59 Issue 6, p441-456. 16p.
Database: Business Source Ultimate
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