Bibliographic Details
| Title: |
Kindness as a Practice. |
| Authors: |
Jones, Shannon D.1 JoneShan@musc.edu |
| Source: |
RUSQ: A Journal of Reference & User Experience. Spring2026, Vol. 61 Issue 3, p1-4. 4p. |
| Subjects: |
Kindness, Psychological safety, Library reference services, Library personnel, Professional relationships, Workplace incivility, Library public services, Employee well-being |
| Abstract: |
The article focuses on the importance of practicing kindness within library workplaces, especially in reference and user services, as a response to recent national challenges and ongoing workplace dynamics. It distinguishes kindness from niceness, emphasizing kindness as an active, sincere practice rooted in care, accountability, and respect that fosters trust, psychological safety, and organizational health. The article acknowledges that libraries are not immune to workplace incivility and bullying, often perpetuated by unaddressed power dynamics and vocational awe, and calls for kindness to move beyond aspiration into consistent practice. Practical examples include empathetic patron interactions, thoughtful communication, and self-care, all aimed at creating inclusive, respectful, and supportive library environments. [Extracted from the article] |
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| Database: |
Engineering Source |
