Using Artificial Intelligence to Enhance Educational Opportunities and Student Services in Higher Education
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| Title: | Using Artificial Intelligence to Enhance Educational Opportunities and Student Services in Higher Education |
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| Language: | English |
| Authors: | Barret, Mandy, Branson, Lisa, Carter, Sheryl, DeLeon, Frank, Ellis, Justin, Gundlach, Cirrus, Lee, Dale |
| Source: | Inquiry. Jul 2019 22(1). |
| Availability: | Virginia Community College System. e-mail: info@vccs.edu; Web site: https://commons.vccs.edu/inquiry/ |
| Peer Reviewed: | Y |
| Page Count: | 11 |
| Publication Date: | 2019 |
| Document Type: | Journal Articles Reports - Descriptive |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Artificial Intelligence, Technology Uses in Education, Higher Education, Educational Opportunities, College Students, Student Experience, Educational Improvement, Educational Technology, School Holding Power, Data Collection, Progress Monitoring, Guidance, Student Personnel Services, Computer Mediated Communication, Enrollment |
| Geographic Terms: | Virginia, Georgia |
| Abstract: | Artificial intelligence (AI) technology is becoming the basis for business. Most businesses use it to improve the customer experience. The education community is just beginning to find ways to successfully implement AI for staff and students. Artificial Intelligence should be leveraged to create a better student experience. For example, Elon University uses AI to assist students with tracking previously taken courses and helps them apply the information to their course-planning (Gardner, 2018). Georgia State University uses Pounce, a chatbot built by AdmitHub, reducing summer melt by over 20% by reaching out to students via text when they have not completed tasks by certain dates (Page & Gehlbach, 2018). The use of this technology can range from help with admissions applications and FAFSA completion, class scheduling, and campus tours. Using AI within higher education will give faculty and staff the ability to be more effective and efficient when communicating with students. |
| Abstractor: | As Provided |
| Entry Date: | 2019 |
| Accession Number: | EJ1224780 |
| Database: | ERIC |
| Abstract: | Artificial intelligence (AI) technology is becoming the basis for business. Most businesses use it to improve the customer experience. The education community is just beginning to find ways to successfully implement AI for staff and students. Artificial Intelligence should be leveraged to create a better student experience. For example, Elon University uses AI to assist students with tracking previously taken courses and helps them apply the information to their course-planning (Gardner, 2018). Georgia State University uses Pounce, a chatbot built by AdmitHub, reducing summer melt by over 20% by reaching out to students via text when they have not completed tasks by certain dates (Page & Gehlbach, 2018). The use of this technology can range from help with admissions applications and FAFSA completion, class scheduling, and campus tours. Using AI within higher education will give faculty and staff the ability to be more effective and efficient when communicating with students. |
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