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Using Artificial Intelligence to Enhance Educational Opportunities and Student Services in Higher Education

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Title: Using Artificial Intelligence to Enhance Educational Opportunities and Student Services in Higher Education
Language: English
Authors: Barret, Mandy, Branson, Lisa, Carter, Sheryl, DeLeon, Frank, Ellis, Justin, Gundlach, Cirrus, Lee, Dale
Source: Inquiry. Jul 2019 22(1).
Availability: Virginia Community College System. e-mail: info@vccs.edu; Web site: https://commons.vccs.edu/inquiry/
Peer Reviewed: Y
Page Count: 11
Publication Date: 2019
Document Type: Journal Articles
Reports - Descriptive
Education Level: Higher Education
Postsecondary Education
Descriptors: Artificial Intelligence, Technology Uses in Education, Higher Education, Educational Opportunities, College Students, Student Experience, Educational Improvement, Educational Technology, School Holding Power, Data Collection, Progress Monitoring, Guidance, Student Personnel Services, Computer Mediated Communication, Enrollment
Geographic Terms: Virginia, Georgia
Abstract: Artificial intelligence (AI) technology is becoming the basis for business. Most businesses use it to improve the customer experience. The education community is just beginning to find ways to successfully implement AI for staff and students. Artificial Intelligence should be leveraged to create a better student experience. For example, Elon University uses AI to assist students with tracking previously taken courses and helps them apply the information to their course-planning (Gardner, 2018). Georgia State University uses Pounce, a chatbot built by AdmitHub, reducing summer melt by over 20% by reaching out to students via text when they have not completed tasks by certain dates (Page & Gehlbach, 2018). The use of this technology can range from help with admissions applications and FAFSA completion, class scheduling, and campus tours. Using AI within higher education will give faculty and staff the ability to be more effective and efficient when communicating with students.
Abstractor: As Provided
Entry Date: 2019
Accession Number: EJ1224780
Database: ERIC
FullText Text:
  Availability: 0
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  Data: Using Artificial Intelligence to Enhance Educational Opportunities and Student Services in Higher Education
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  Data: <searchLink fieldCode="SO" term="%22Inquiry%22"><i>Inquiry</i></searchLink>. Jul 2019 22(1).
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  Data: Virginia Community College System. e-mail: info@vccs.edu; Web site: https://commons.vccs.edu/inquiry/
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  Data: 11
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  Data: Journal Articles<br />Reports - Descriptive
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Artificial+Intelligence%22">Artificial Intelligence</searchLink><br /><searchLink fieldCode="DE" term="%22Technology+Uses+in+Education%22">Technology Uses in Education</searchLink><br /><searchLink fieldCode="DE" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Opportunities%22">Educational Opportunities</searchLink><br /><searchLink fieldCode="DE" term="%22College+Students%22">College Students</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Experience%22">Student Experience</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Improvement%22">Educational Improvement</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Technology%22">Educational Technology</searchLink><br /><searchLink fieldCode="DE" term="%22School+Holding+Power%22">School Holding Power</searchLink><br /><searchLink fieldCode="DE" term="%22Data+Collection%22">Data Collection</searchLink><br /><searchLink fieldCode="DE" term="%22Progress+Monitoring%22">Progress Monitoring</searchLink><br /><searchLink fieldCode="DE" term="%22Guidance%22">Guidance</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Personnel+Services%22">Student Personnel Services</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+Mediated+Communication%22">Computer Mediated Communication</searchLink><br /><searchLink fieldCode="DE" term="%22Enrollment%22">Enrollment</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Virginia%22">Virginia</searchLink><br /><searchLink fieldCode="DE" term="%22Georgia%22">Georgia</searchLink>
– Name: Abstract
  Label: Abstract
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  Data: Artificial intelligence (AI) technology is becoming the basis for business. Most businesses use it to improve the customer experience. The education community is just beginning to find ways to successfully implement AI for staff and students. Artificial Intelligence should be leveraged to create a better student experience. For example, Elon University uses AI to assist students with tracking previously taken courses and helps them apply the information to their course-planning (Gardner, 2018). Georgia State University uses Pounce, a chatbot built by AdmitHub, reducing summer melt by over 20% by reaching out to students via text when they have not completed tasks by certain dates (Page & Gehlbach, 2018). The use of this technology can range from help with admissions applications and FAFSA completion, class scheduling, and campus tours. Using AI within higher education will give faculty and staff the ability to be more effective and efficient when communicating with students.
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  Data: EJ1224780
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1224780
RecordInfo BibRecord:
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    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 11
    Subjects:
      – SubjectFull: Artificial Intelligence
        Type: general
      – SubjectFull: Technology Uses in Education
        Type: general
      – SubjectFull: Higher Education
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      – SubjectFull: Educational Opportunities
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      – SubjectFull: College Students
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      – SubjectFull: Student Experience
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      – SubjectFull: Educational Improvement
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      – SubjectFull: Educational Technology
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      – SubjectFull: School Holding Power
        Type: general
      – SubjectFull: Data Collection
        Type: general
      – SubjectFull: Progress Monitoring
        Type: general
      – SubjectFull: Guidance
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      – SubjectFull: Student Personnel Services
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      – SubjectFull: Computer Mediated Communication
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      – SubjectFull: Enrollment
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      – SubjectFull: Virginia
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      – SubjectFull: Georgia
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