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Determinants of Students' Satisfaction with Digital Classroom Services: Moderating Effect of Students' Level of Study

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Title: Determinants of Students' Satisfaction with Digital Classroom Services: Moderating Effect of Students' Level of Study
Language: English
Authors: Momen, Md Abdul (ORCID 0000-0001-6735-2244), Sultana, Seyama, Hoque, Md. Anamul, Shahriar, Shamsul Huq Bin (ORCID 0000-0002-2262-7774), Ashif, Abu Sadat Muhammad
Source: Asian Association of Open Universities Journal. 2023 18(2):160-175.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 16
Publication Date: 2023
Document Type: Journal Articles
Reports - Research
Tests/Questionnaires
Education Level: Elementary Education
Secondary Education
Higher Education
Postsecondary Education
Descriptors: Student Satisfaction, Electronic Learning, COVID-19, Pandemics, Foreign Countries, Developing Nations, Technological Advancement, Internet, Online Courses, Elementary School Students, Secondary School Students, College Students
Geographic Terms: Bangladesh
DOI: 10.1108/AAOUJ-09-2022-0124
ISSN: 2414-6994
Abstract: Purpose: Like every other sector, educational institutions have also been suffering immensely due to COVID-19 pandemic. Many educational institutions are now adopting digital classroom services. However, an online platform with the need for appropriate technology and infrastructure from the students' perspective poses a severe challenge to developing countries like Bangladesh. The paper aims to figure out the relevant factors that affect the extent of student satisfaction with digital classroom services at the school and tertiary levels. Design/methodology/approach: It is a quantitative study of 450 students from Bangladesh who encountered online classes during the pandemic of COVID-19. An equal number of students from all levels, including schools, colleges and tertiary stages, participated in the survey. Exploratory and confirmatory factor analyses are used to interpret the data. Structural equation modeling using AMOS graphic software is incorporated to test the study's hypothesis. Findings: Among all the four determinants of student satisfaction during this critical era, all levels look satisfied with the three underlying influences--technological, convenience and resource-related factors. However, school-level students found the digital classroom services abrasive with Internet connectivity and technical structures during online classes and exams. Research limitations/implications: A comprehensive study can assess the difference between private and public university students in this regard. In addition, the impact of gender and/or location (rural/urban area) can be assessed by using the same model of the study. Practical implications: Having the experience of the students' satisfaction level during this pandemic, the government, educational institutions and other stakeholders can take away the findings of the results to have a better plan for Internet-based education at every level. Originality/value: The study is unique to see the readiness of developing nations such as Bangladesh to focus on the sudden uncertainty like a pandemic in introducing the digital education platform. The study can add value to achieving the country's sustainable development goal of becoming a digitally enabled regional education hub.
Abstractor: As Provided
Entry Date: 2023
Accession Number: EJ1399186
Database: ERIC
FullText Text:
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  Data: Determinants of Students' Satisfaction with Digital Classroom Services: Moderating Effect of Students' Level of Study
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Momen%2C+Md+Abdul%22">Momen, Md Abdul</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0001-6735-2244">0000-0001-6735-2244</externalLink>)<br /><searchLink fieldCode="AR" term="%22Sultana%2C+Seyama%22">Sultana, Seyama</searchLink><br /><searchLink fieldCode="AR" term="%22Hoque%2C+Md%2E+Anamul%22">Hoque, Md. Anamul</searchLink><br /><searchLink fieldCode="AR" term="%22Shahriar%2C+Shamsul+Huq+Bin%22">Shahriar, Shamsul Huq Bin</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-2262-7774">0000-0002-2262-7774</externalLink>)<br /><searchLink fieldCode="AR" term="%22Ashif%2C+Abu+Sadat+Muhammad%22">Ashif, Abu Sadat Muhammad</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Asian+Association+of+Open+Universities+Journal%22"><i>Asian Association of Open Universities Journal</i></searchLink>. 2023 18(2):160-175.
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
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  Label: Peer Reviewed
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  Data: Y
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  Data: 16
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  Data: 2023
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  Data: Journal Articles<br />Reports - Research<br />Tests/Questionnaires
– Name: Audience
  Label: Education Level
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  Data: <searchLink fieldCode="EL" term="%22Elementary+Education%22">Elementary Education</searchLink><br /><searchLink fieldCode="EL" term="%22Secondary+Education%22">Secondary Education</searchLink><br /><searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Student+Satisfaction%22">Student Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Electronic+Learning%22">Electronic Learning</searchLink><br /><searchLink fieldCode="DE" term="%22COVID-19%22">COVID-19</searchLink><br /><searchLink fieldCode="DE" term="%22Pandemics%22">Pandemics</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Developing+Nations%22">Developing Nations</searchLink><br /><searchLink fieldCode="DE" term="%22Technological+Advancement%22">Technological Advancement</searchLink><br /><searchLink fieldCode="DE" term="%22Internet%22">Internet</searchLink><br /><searchLink fieldCode="DE" term="%22Online+Courses%22">Online Courses</searchLink><br /><searchLink fieldCode="DE" term="%22Elementary+School+Students%22">Elementary School Students</searchLink><br /><searchLink fieldCode="DE" term="%22Secondary+School+Students%22">Secondary School Students</searchLink><br /><searchLink fieldCode="DE" term="%22College+Students%22">College Students</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Bangladesh%22">Bangladesh</searchLink>
– Name: DOI
  Label: DOI
  Group: ID
  Data: 10.1108/AAOUJ-09-2022-0124
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 2414-6994
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: Like every other sector, educational institutions have also been suffering immensely due to COVID-19 pandemic. Many educational institutions are now adopting digital classroom services. However, an online platform with the need for appropriate technology and infrastructure from the students' perspective poses a severe challenge to developing countries like Bangladesh. The paper aims to figure out the relevant factors that affect the extent of student satisfaction with digital classroom services at the school and tertiary levels. Design/methodology/approach: It is a quantitative study of 450 students from Bangladesh who encountered online classes during the pandemic of COVID-19. An equal number of students from all levels, including schools, colleges and tertiary stages, participated in the survey. Exploratory and confirmatory factor analyses are used to interpret the data. Structural equation modeling using AMOS graphic software is incorporated to test the study's hypothesis. Findings: Among all the four determinants of student satisfaction during this critical era, all levels look satisfied with the three underlying influences--technological, convenience and resource-related factors. However, school-level students found the digital classroom services abrasive with Internet connectivity and technical structures during online classes and exams. Research limitations/implications: A comprehensive study can assess the difference between private and public university students in this regard. In addition, the impact of gender and/or location (rural/urban area) can be assessed by using the same model of the study. Practical implications: Having the experience of the students' satisfaction level during this pandemic, the government, educational institutions and other stakeholders can take away the findings of the results to have a better plan for Internet-based education at every level. Originality/value: The study is unique to see the readiness of developing nations such as Bangladesh to focus on the sudden uncertainty like a pandemic in introducing the digital education platform. The study can add value to achieving the country's sustainable development goal of becoming a digitally enabled regional education hub.
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  Data: EJ1399186
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    Identifiers:
      – Type: doi
        Value: 10.1108/AAOUJ-09-2022-0124
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 16
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    Subjects:
      – SubjectFull: Student Satisfaction
        Type: general
      – SubjectFull: Electronic Learning
        Type: general
      – SubjectFull: COVID-19
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      – SubjectFull: Pandemics
        Type: general
      – SubjectFull: Foreign Countries
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      – SubjectFull: Developing Nations
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      – SubjectFull: Technological Advancement
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      – SubjectFull: Internet
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      – SubjectFull: Online Courses
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      – SubjectFull: Elementary School Students
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      – SubjectFull: Secondary School Students
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      – SubjectFull: College Students
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      – SubjectFull: Bangladesh
        Type: general
    Titles:
      – TitleFull: Determinants of Students' Satisfaction with Digital Classroom Services: Moderating Effect of Students' Level of Study
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