An Exploration of How Students Prioritize Help-Seeking Sources in Online Learning Environments

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Bibliographic Details
Title: An Exploration of How Students Prioritize Help-Seeking Sources in Online Learning Environments
Language: English
Authors: Fan Yang (ORCID 0009-0005-0776-1026), Xigui Yang, Meimei Xu, Jill Stefaniak
Source: TechTrends: Linking Research and Practice to Improve Learning. 2024 68(3):456-468.
Availability: Springer. Available from: Springer Nature. One New York Plaza, Suite 4600, New York, NY 10004. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-460-1700; e-mail: customerservice@springernature.com; Web site: https://link.springer.com/
Peer Reviewed: Y
Page Count: 13
Publication Date: 2024
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Undergraduate Students, Help Seeking, Peer Influence, Instructional Materials, Teacher Role, Tutoring, Search Engines, Online Searching, Online Courses, Technology Uses in Education, Computer Mediated Communication
DOI: 10.1007/s11528-024-00944-3
ISSN: 8756-3894
1559-7075
Abstract: The aim of this study is to analyze how undergraduate learners seek academic help online at a public university in the United States with Q methodology. Upon completion of the study, we identified three groups of help-seekers. The first group, informal and personal help-seekers, sought help from close friends or classmates to solve problems. The second group, formal and impersonal help-seekers, relied on instructors as their primary source of help, followed by instructional materials such as course websites, syllabi, and rubrics. The participants in the third group expressed a significant reluctance to seek help from instructors and preferred alternative options like tutoring centers, search engines, and discussion boards. Contradicting opinions about help-seeking sources existed, with reasons explored. Implications and recommendations for future studies were also discussed.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1425896
Database: ERIC
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Description
Abstract:The aim of this study is to analyze how undergraduate learners seek academic help online at a public university in the United States with Q methodology. Upon completion of the study, we identified three groups of help-seekers. The first group, informal and personal help-seekers, sought help from close friends or classmates to solve problems. The second group, formal and impersonal help-seekers, relied on instructors as their primary source of help, followed by instructional materials such as course websites, syllabi, and rubrics. The participants in the third group expressed a significant reluctance to seek help from instructors and preferred alternative options like tutoring centers, search engines, and discussion boards. Contradicting opinions about help-seeking sources existed, with reasons explored. Implications and recommendations for future studies were also discussed.
ISSN:8756-3894
1559-7075
DOI:10.1007/s11528-024-00944-3