Generation and Evaluation of User Tailored Responses in Multimodal Dialogue
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| Title: | Generation and Evaluation of User Tailored Responses in Multimodal Dialogue |
|---|---|
| Language: | English |
| Authors: | Walker, M. A., Whittaker, S. J., Stent, A. |
| Source: | Cognitive Science. Sep-Oct 2004 28(5):811-840. |
| Availability: | Elsevier Customer Service Department, 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126 (Toll Free); Fax: 407-363-1354; e-mail: usjcs@elsevier.com. |
| Peer Reviewed: | Y |
| Page Count: | 30 |
| Publication Date: | 2004 |
| Document Type: | Journal Articles Reports - Research |
| Descriptors: | Dialogs (Language), Language Usage, Models, Attribution Theory, Hypothesis Testing, Interpersonal Communication, Listening Comprehension, Cognitive Processes |
| DOI: | 10.1016/j.cogsci.2004.06.002 |
| ISSN: | 0364-0213 |
| Abstract: | When people engage in conversation, they tailor their utterances to their conversational partners, whether these partners are other humans or computational systems. This tailoring, or adaptation to the partner takes place in all facets of human language use, and is based on a "mental model" or a "user model" of the conversational partner. Such adaptation has been shown to improve listeners' comprehension, their satisfaction with an interactive system, the efficiency with which they execute conversational tasks, and the likelihood of achieving higher level goals such as changing the listener's beliefs and attitudes. We focus on one aspect of adaptation, namely the tailoring of the content of dialogue system utterances for the higher level processes of persuasion, argumentation and advice-giving. Our hypothesis is that algorithms that adapt content for these processes, according to a user model, will improve the usability, efficiency, and effectiveness of dialogue systems. We describe a multimodal dialogue system and algorithms for adaptive content selection based on multi-attribute decision theory. We demonstrate experimentally the improved efficacy of system responses through the use of user models to both tailor the content of system utterances and to manipulate their conciseness. |
| Abstractor: | Author |
| Entry Date: | 2006 |
| Accession Number: | EJ730969 |
| Database: | ERIC |
| Abstract: | When people engage in conversation, they tailor their utterances to their conversational partners, whether these partners are other humans or computational systems. This tailoring, or adaptation to the partner takes place in all facets of human language use, and is based on a "mental model" or a "user model" of the conversational partner. Such adaptation has been shown to improve listeners' comprehension, their satisfaction with an interactive system, the efficiency with which they execute conversational tasks, and the likelihood of achieving higher level goals such as changing the listener's beliefs and attitudes. We focus on one aspect of adaptation, namely the tailoring of the content of dialogue system utterances for the higher level processes of persuasion, argumentation and advice-giving. Our hypothesis is that algorithms that adapt content for these processes, according to a user model, will improve the usability, efficiency, and effectiveness of dialogue systems. We describe a multimodal dialogue system and algorithms for adaptive content selection based on multi-attribute decision theory. We demonstrate experimentally the improved efficacy of system responses through the use of user models to both tailor the content of system utterances and to manipulate their conciseness. |
|---|---|
| ISSN: | 0364-0213 |
| DOI: | 10.1016/j.cogsci.2004.06.002 |
