Bayesian Analysis of Abandonment in Call Center Operations.

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Bibliographic Details
Title: Bayesian Analysis of Abandonment in Call Center Operations.
Authors: Aktekin, Tevfik1, Soyer, Refik2
Source: Applied Stochastic Models in Business & Industry. Mar/Apr2014, Vol. 30 Issue 2, p141-156. 16p.
Database: Mathematics Source
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Description
ISSN:15241904
DOI:10.1002/asmb.1949