Experience Management and XLA® Foundation Courseware
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| Title: | Experience Management and XLA® Foundation Courseware |
|---|---|
| Description: | Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies. Participants of this course will: Deepen their understanding of improving customer experiences. Explore the significance of XM and XLA in business. Develop practical skills to apply XM and XLA frameworks effectively. |
| Authors: | XLS Institute |
| Resource Type: | eBook. |
| Categories: | EDUCATION / General, ARCHITECTURE / Project Management, ARCHITECTURE / Codes & Standards, BUSINESS & ECONOMICS / General, BUSINESS & ECONOMICS / Development / Business Development, BUSINESS & ECONOMICS / Finance / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Sales & Selling / General, BUSINESS & ECONOMICS / Training, BUSINESS & ECONOMICS / Project Management, BUSINESS & ECONOMICS / Outsourcing, COMPUTERS / Information Technology, COMPUTERS / Programming / General, COMPUTERS / Software Development & Engineering / General, EDUCATION / Schools / Levels / Higher, EDUCATION / Reference, EDUCATION / Teaching / Subjects / Science & Technology, REFERENCE / General, TECHNOLOGY & ENGINEERING / Project Management, BUSINESS & ECONOMICS / Corporate Governance, EDUCATION / Vocational & Technical |
| Database: | eBook Collection (EBSCOhost) |
| Abstract: | Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies. Participants of this course will: Deepen their understanding of improving customer experiences. Explore the significance of XM and XLA in business. Develop practical skills to apply XM and XLA frameworks effectively. |
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| ISBN: | 9789401811408 9789401811415 |
