View in EDS PDF Full Text

Experience Management and XLA® Foundation Courseware

Saved in:
Bibliographic Details
Title: Experience Management and XLA® Foundation Courseware
Description: Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies. Participants of this course will: Deepen their understanding of improving customer experiences. Explore the significance of XM and XLA in business. Develop practical skills to apply XM and XLA frameworks effectively.
Authors: XLS Institute
Resource Type: eBook.
Categories: EDUCATION / General, ARCHITECTURE / Project Management, ARCHITECTURE / Codes & Standards, BUSINESS & ECONOMICS / General, BUSINESS & ECONOMICS / Development / Business Development, BUSINESS & ECONOMICS / Finance / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Sales & Selling / General, BUSINESS & ECONOMICS / Training, BUSINESS & ECONOMICS / Project Management, BUSINESS & ECONOMICS / Outsourcing, COMPUTERS / Information Technology, COMPUTERS / Programming / General, COMPUTERS / Software Development & Engineering / General, EDUCATION / Schools / Levels / Higher, EDUCATION / Reference, EDUCATION / Teaching / Subjects / Science & Technology, REFERENCE / General, TECHNOLOGY & ENGINEERING / Project Management, BUSINESS & ECONOMICS / Corporate Governance, EDUCATION / Vocational & Technical
Database: eBook Collection (EBSCOhost)
FullText Links:
  – Type: ebook-pdf
Text:
  Availability: 0
Header DbId: nlebk
DbLabel: eBook Collection (EBSCOhost)
An: 3988116
RelevancyScore: 1123
AccessLevel: 6
PubType: eBook
PubTypeId: ebook
PreciseRelevancyScore: 1122.83581542969
IllustrationInfo
ImageInfo – Size: thumb
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$3988116$PDF&s=r
– Size: medium
  Target: https://rps2images.ebscohost.com/rpsweb/othumb?id=NL$3988116$PDF&s=d
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Experience Management and XLA® Foundation Courseware
– Name: Abstract
  Label: Description
  Group: Ab
  Data: Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies. Participants of this course will: Deepen their understanding of improving customer experiences. Explore the significance of XM and XLA in business. Develop practical skills to apply XM and XLA frameworks effectively.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22XLS+Institute%22">XLS Institute</searchLink>
– Name: TypePub
  Label: Resource Type
  Group: TypPub
  Data: eBook.
– Name: SubjectBISAC
  Label: Categories
  Group: Su
  Data: <searchLink fieldCode="ZK" term="%22EDUCATION+%2F+General%22">EDUCATION / General</searchLink><br /><searchLink fieldCode="ZK" term="%22ARCHITECTURE+%2F+Project+Management%22">ARCHITECTURE / Project Management</searchLink><br /><searchLink fieldCode="ZK" term="%22ARCHITECTURE+%2F+Codes+%26+Standards%22">ARCHITECTURE / Codes & Standards</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+General%22">BUSINESS & ECONOMICS / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Development+%2F+Business+Development%22">BUSINESS & ECONOMICS / Development / Business Development</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Finance+%2F+General%22">BUSINESS & ECONOMICS / Finance / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Management%22">BUSINESS & ECONOMICS / Management</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Sales+%26+Selling+%2F+General%22">BUSINESS & ECONOMICS / Sales & Selling / General</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Training%22">BUSINESS & ECONOMICS / Training</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Project+Management%22">BUSINESS & ECONOMICS / Project Management</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Outsourcing%22">BUSINESS & ECONOMICS / Outsourcing</searchLink><br /><searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+Information+Technology%22">COMPUTERS / Information Technology</searchLink><br /><searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+Programming+%2F+General%22">COMPUTERS / Programming / General</searchLink><br /><searchLink fieldCode="ZK" term="%22COMPUTERS+%2F+Software+Development+%26+Engineering+%2F+General%22">COMPUTERS / Software Development & Engineering / General</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Schools+%2F+Levels+%2F+Higher%22">EDUCATION / Schools / Levels / Higher</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Reference%22">EDUCATION / Reference</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Teaching+%2F+Subjects+%2F+Science+%26+Technology%22">EDUCATION / Teaching / Subjects / Science & Technology</searchLink><br /><searchLink fieldCode="ZK" term="%22REFERENCE+%2F+General%22">REFERENCE / General</searchLink><br /><searchLink fieldCode="ZK" term="%22TECHNOLOGY+%26+ENGINEERING+%2F+Project+Management%22">TECHNOLOGY & ENGINEERING / Project Management</searchLink><br /><searchLink fieldCode="ZK" term="%22BUSINESS+%26+ECONOMICS+%2F+Corporate+Governance%22">BUSINESS & ECONOMICS / Corporate Governance</searchLink><br /><searchLink fieldCode="ZK" term="%22EDUCATION+%2F+Vocational+%26+Technical%22">EDUCATION / Vocational & Technical</searchLink>
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=nlebk&AN=3988116
RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
    Titles:
      – TitleFull: Experience Management and XLA® Foundation Courseware
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: XLS Institute
      – PersonEntity:
          Name:
            NameFull: XLS Institute
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 2024
          Identifiers:
            – Type: isbn-print
              Value: 9789401811408
            – Type: isbn-electronic
              Value: 9789401811415
          Titles:
            – TitleFull: Experience Management and XLA® Foundation Courseware
              Type: main
ResultId 1