Customer experience : las claves de la experiencia de cliente en la era digital cognitiva /
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| Main Author: | Alcaide, Juan Carlos (autor) |
|---|---|
| Other Authors: | Díez, Mikel (autor), Almarza, Cristina (colaborador) |
| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá :
Alfaomega,
©2019.
|
| Edition: | Primera edición |
| Series: | Libros profesionales de empresa
|
| Subjects: | |
| Notas Contenido: |
|
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