Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions Management de la qualité - Satisfaction client - Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur /
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or plan...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Suiza :
2013.
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| Edition: | First edition |
| Subjects: |
MARC
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| 243 | 1 | 0 | |a Normas técnicas |
| 245 | 1 | 0 | |a Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions |b Management de la qualité - Satisfaction client - Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur / |c International Organization for Standardization, ISO. |
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| 264 | 1 | |a Suiza : |b ISO, |c 2013. | |
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| 520 | 2 | |a This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements. This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers. The guidance given in this International Standard can complement an organization's quality management system. | |
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