La calidad del servicio /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish French |
| Published: |
Bogotá :
McGraw-Hill Interamericana,
1991.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 100 | 1 | |a Horovitz, Jacques, |d 1947- | |
| 245 | 1 | 3 | |a La calidad del servicio / |c Jacques Horovitz ; prólogo Gilbert Trigano. |
| 260 | |a Bogotá : |b McGraw-Hill Interamericana, |c 1991. | ||
| 300 | |a 105 páginas : ; |c 23 cm. | ||
| 505 | 2 | |a Calidad y servicio: algunas definiciones -- Importancia y gestión de la calidad del servicio -- Estrategias del servicio -- Comunicación del servicio -- Normas de calidad del servicio -- Caza de errores: a la conquista de cero defectos -- Medir la satisfacción del cliente-- Sin suerte -- Cómo lanzar un programa de calidad de servicio | |
| 534 | |t La qualite de service | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Control de calidad |2 Armarc |
| 650 | 1 | 7 | |a Calidad de los productos |2 Armarc |
| 650 | 1 | 7 | |a Relaciones con los clientes |2 Armarc |
| 650 | 1 | 7 | |a Consumidores |2 Armarc |
| 700 | 1 | |a Trigano, Gilbert, |e prol. | |
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