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|a Beltrán Jaramillo, Jesús Mauricio
|e autor
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|a Indicadores de gestión :
|b guía práctica para estructurar acertadamente esta herramienta clave para el logro de la competitividad /
|c Jesús Mauricio Beltrán Jaramillo.
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| 264 |
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|a Bogotá :
|b 3R Editores,
|c 2008.
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| 300 |
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|a 170 páginas :
|b ilustraciones ;
|c 23 cm.
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|a texto
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|a sin mediación
|2 rdamedia
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|a Temas gerenciales
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| 504 |
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|a Incluye referencias bibliográficas
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| 505 |
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|a Consideraciones preliminares -- Indicadores de gestión -- Metodología general para establecimiento de indicadores de gestión -- Ejemplo de indicadores de gestión de un equipo de ventas -- Cómo se establecen los indicadores en una organización -- Indicadores y planeación estratégica -- Ejemplo: establecimiento de indicadores de gestión para un proyecto de mejoramiento de la atención telefónica -- Metodología para el establecimiento de indicadores para un área de la organización -- Presentación de los indicadores -- Cómo interpretar el valor de un indicador -- Indicadores y procesos -- Matriz de evaluación de indicadores de gestión -- Productividad -- Indicadores típicos de algunas áreas de la organización -- Sistemas de alerta temprana
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|a Calidad total
|2 Armarc
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|a Sistemas de gestión de calidad
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|a Administración de empresas
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