|
|
|
|
| LEADER |
00000nam a2200000 a 4500 |
| 001 |
000018123 |
| 003 |
CO-BoSNA |
| 005 |
20260105153904.0 |
| 008 |
951211r19941991ck^a^^^fr^^^^^001^0^spa^d |
| 020 |
|
|
|a 9586002918
|
| 040 |
|
|
|a CO-BoSNA
|b spa
|
| 041 |
0 |
|
|a spa
|
| 082 |
0 |
4 |
|a 658.9
|b G492d
|2 22
|
| 100 |
1 |
|
|a Ginebra, Joan
|
| 245 |
1 |
0 |
|a Dirección por servicio :
|b la otra calidad /
|c Joan Ginebra, Rafael Arana de la Garza.
|
| 260 |
|
|
|a Bogotá :
|b McGraw-Hill interamericana,
|c 1994.
|
| 300 |
|
|
|a 240 páginas :
|b ilustraciones ;
|c 23 cm.
|
| 504 |
|
|
|a Incluye referencias bibliográficas e índice
|
| 505 |
0 |
|
|a Comprador, cliente, servicio y calidad total -- Un nuevo modo de dirigir -- Calidad (servicio), procesos y autocontrol, el problema del liderazgo -- ¿Empresas de servicio o servicio para todo tipo de empresas?
|
| 650 |
1 |
7 |
|a Administración de empresas
|2 Armarc
|
| 650 |
1 |
7 |
|a Servicio al cliente
|2 Armarc
|
| 650 |
1 |
7 |
|a Control de calidad
|2 Armarc
|
| 700 |
1 |
|
|a Arana de la Garza, Rafael
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112874
|a 05011
|b 05011
|d 2019-03-16
|i 83538
|l 0
|o 658.9 G492d
|p 059501000896
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Trans. 16 No. 33-102, Caucasia
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112875
|a 05067
|b 05067
|d 2010-08-19
|i 197286
|l 0
|o 658.9 G492d
|p 056067018785
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Calle 51 No. 57-70 Torre norte, Medellín
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112876
|a 05502
|b 05502
|d 2015-11-25
|l 0
|o 658.9 G492d
|p 950210000623
|r 2026-01-05 15:39:04
|t T. 2 Ej. 1
|w 2026-01-05
|y BOOK
|z Calle 43 No. 20-137, Puerto Berrio
|
| 952 |
|
|
|0 0
|1 0
|4 6
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112877
|a 05503
|b 05503
|d 2010-02-24
|l 0
|o 658.9 G492d
|p 059503001573
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Cra 48 No. 49-62, Sede Comercio (Rionegro - Antioquia)
|
| 952 |
|
|
|0 0
|1 0
|4 6
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112878
|a 05503
|b 05503
|d 2010-02-24
|l 0
|o 658.9 G492d
|p 059503000621
|r 2026-01-05 15:39:04
|t Ej. 2
|w 2026-01-05
|y BOOK
|z Cra 48 No. 49-62, Sede Comercio (Rionegro - Antioquia)
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112879
|a 05504
|b 05504
|d 2016-10-26
|i 23788
|l 0
|o 658.9 G492d
|p 059504001888
|r 2026-01-05 15:39:04
|t V.2 Ej. 2
|w 2026-01-05
|y BOOK
|z Km. 1 Salida a Turbo, Apartadó
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112880
|a 05504
|b 05504
|d 2016-10-26
|i 23788
|l 0
|o 658.9 G492d
|p 059504001889
|r 2026-01-05 15:39:04
|t V.2 Ej. 1
|w 2026-01-05
|y BOOK
|z Km. 1 Salida a Turbo, Apartadó
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112881
|a 05505
|b 05505
|d 2014-07-03
|i 201226
|l 0
|o 658.812 G492d
|p 059549105308
|r 2026-01-05 15:39:04
|t V.2 Ej. 1
|w 2026-01-05
|y BOOK
|z Calle 11 No. 12 - 42, Santa Fe de Antioquia
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112882
|a 05505
|b 05505
|d 2014-07-03
|i 201226
|l 0
|o 658.812 G492d
|p 059549105309
|r 2026-01-05 15:39:04
|t V.2 Ej. 2
|w 2026-01-05
|y BOOK
|z Calle 11 No. 12 - 42, Santa Fe de Antioquia
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112883
|a 05505
|b 05505
|d 2014-07-03
|i 201226
|l 0
|o 658.812 G492d
|p 059549105310
|r 2026-01-05 15:39:04
|t V.2 Ej. 3
|w 2026-01-05
|y BOOK
|z Calle 11 No. 12 - 42, Santa Fe de Antioquia
|
| 952 |
|
|
|0 0
|1 0
|4 11
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112884
|a 08302
|b 08302
|d 2009-12-29
|l 0
|o 658.9 G492d
|p 089082013612
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Cra. 43 No. 42-40, Piso 4, Barranquilla
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112885
|a 11211
|b 11211
|d 2006-02-01
|l 0
|o 658.9 G492d
|p 119211011668
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Calle 15 No. 31-42, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112886
|a 11213
|b 11213
|d 2006-06-15
|i 150948
|l 0
|o 658.9 G492d
|p 119211019611
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Av. 30 No. 17B-25 Sur, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112887
|a 11303
|b 11303
|d 2005-10-26
|i 144052
|l 0
|o 658.9 G492d
|p 119303003107
|r 2026-01-05 15:39:04
|t Ej. 2
|w 2026-01-05
|y BOOK
|z Calle 52 No 13-65, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112888
|a 11303
|b 11303
|d 2005-10-26
|i 144052
|l 0
|o 658.9 G492d
|p 119303003108
|r 2026-01-05 15:39:04
|t Ej. 3
|w 2026-01-05
|y BOOK
|z Calle 52 No 13-65, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112889
|a 11303
|b 11303
|d 2005-10-26
|i 144052
|l 0
|o 658.9 G492d
|p 119303003106
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Calle 52 No 13-65, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112890
|a 11303
|b 11303
|d 2006-07-11
|i 144052
|l 0
|o 658.9 G492d
|p 119303004025
|r 2026-01-05 15:39:04
|t Ej. 4
|w 2026-01-05
|y BOOK
|z Calle 52 No 13-65, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 11
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112891
|a 11404
|b 11404
|d 2006-09-18
|l 0
|o 658.9 G492d
|p 119303029239
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Av. Caracas No. 13-65, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 11
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112892
|a 11404
|b 11404
|d 2006-09-18
|l 0
|o 658.9 G492d
|p 119303029236
|r 2026-01-05 15:39:04
|t Ej. 2
|w 2026-01-05
|y BOOK
|z Av. Caracas No. 13-65, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112893
|a 11405
|b 11405
|d 2006-04-21
|i 217879
|l 0
|o 658.812 G492d
|p 119303017946
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|x En almacén se registro por la Serie "Servicio al cliente 4 volumenes"
|y BOOK
|z Cra. 13 No. 65-10, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112894
|a 11406
|b 11406
|d 2006-04-11
|i 156319
|l 0
|o 658.9 G492d
|p 119211001454
|r 2026-01-05 15:39:04
|t Ej. 3
|w 2026-01-05
|y BOOK
|z Cra. 30 No. 15-53, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112895
|a 11406
|b 11406
|d 2006-04-11
|i 156319
|l 0
|o 658.9 G492d
|p 119211001596
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Cra. 30 No. 15-53, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112896
|a 11406
|b 11406
|d 2006-04-11
|i 156319
|l 0
|o 658.9 G492d
|p 119211001598
|r 2026-01-05 15:39:04
|t Ej. 2
|w 2026-01-05
|y BOOK
|z Cra. 30 No. 15-53, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112897
|a 11508
|b 11508
|d 2015-10-05
|i 106415
|l 0
|o 658.812 G492d
|p 119508000356
|r 2026-01-05 15:39:04
|t Ej. 4
|w 2026-01-05
|y BOOK
|z Transversal 78J No. 41D-15 sur, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112898
|a 11508
|b 11508
|d 2015-10-05
|i 106415
|l 0
|o 658.812 G492d
|p 119508000361
|r 2026-01-05 15:39:04
|t Ej. 3
|w 2026-01-05
|y BOOK
|z Transversal 78J No. 41D-15 sur, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112899
|a 11508
|b 11508
|d 2006-10-03
|i 106415
|l 0
|o 658.812 G492d
|p 119508000938
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|x No tiene número de inventario
|y BOOK
|z Transversal 78J No. 41D-15 sur, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112900
|a 11508
|b 11508
|d 2006-10-04
|i 106415
|l 0
|o 658.812 G492d
|p 119508000939
|r 2026-01-05 15:39:04
|t Ej. 2
|w 2026-01-05
|x No tiene número de inventario
|y BOOK
|z Transversal 78J No. 41D-15 sur, Bogotá
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112901
|a 13104
|b 13104
|d 2010-08-27
|i 138689
|l 0
|o 658.9 G492d
|p 089082007992
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Ternera Km 1 Vía Turbaco, Cartagena
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112902
|a 15305
|b 15305
|d 2011-04-25
|l 0
|o 658.9 G492d
|p 159305000053
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Calle 19 No. 12-29, Tunja
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112903
|a 17219
|b 17219
|d 2010-01-27
|l 0
|o 658.9 G492d
|p 17606810194
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Km. 10 Vía al Magdalena, Manizales
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112904
|a 18516
|b 18516
|d 2011-07-06
|i 207557
|l 0
|o 658.9 G492d
|p 189516000360
|r 2026-01-05 15:39:04
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Km. 3 Vía Aeropuerto, Florencia
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112905
|a 18516
|b 18516
|d 2011-07-06
|i 207557
|l 0
|o 658.9 G492d
|p 189516000361
|r 2026-01-05 15:39:04
|t Ej. 2
|w 2026-01-05
|y BOOK
|z Km. 3 Vía Aeropuerto, Florencia
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112906
|a 18516
|b 18516
|d 2011-07-26
|i 207557
|l 0
|o 658.9 G492d
|p 189516000649
|r 2026-01-05 15:39:04
|t Ej. 3
|w 2026-01-05
|y BOOK
|z Km. 3 Vía Aeropuerto, Florencia
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112907
|a 41526
|b 41526
|d 2011-07-27
|l 0
|o 658.9 G492d
|p 419526000058
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Cra. 3 No. 2-03, La Plata
|
| 952 |
|
|
|0 0
|1 0
|4 6
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112908
|a 41528
|b 41528
|d 2019-10-28
|i 99308
|l 0
|o 658.9 G492d
|p 419528000753
|r 2026-01-05 15:39:05
|t V.2 Ej. 1
|w 2026-01-05
|y BOOK
|z Cra. 8 No. 7-53, Pitalito
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112909
|a 47529
|b 47529
|d 2011-04-26
|l 0
|o 658.812 G492d
|p 479529003193
|r 2026-01-05 15:39:05
|t Ej. 2
|w 2026-01-05
|x No cargado al inventario
|y BOOK
|z Av. Ferrocarril 27-97, Santa Marta
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112910
|a 47529
|b 47529
|d 2010-02-05
|l 0
|o 658.812 G492d
|p 479529003194
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Av. Ferrocarril 27-97, Santa Marta
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112911
|a 54537
|b 54537
|d 2011-03-15
|i 07264
|l 0
|o 658.9 G492d
|p 549537008014
|r 2026-01-05 15:39:05
|t v.2 Ej.2
|w 2026-01-05
|y BOOK
|z Calle 2N Avenidas 4 y 5 Pescadero, Cúcuta
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112912
|a 54537
|b 54537
|d 2010-09-09
|l 0
|o 658.9 G492d
|p 549537002279
|r 2026-01-05 15:39:05
|t v.2 Ej.1
|w 2026-01-05
|y BOOK
|z Calle 2N Avenidas 4 y 5 Pescadero, Cúcuta
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_812000000000000_G492D
|7 0
|8 GENER
|9 112913
|a 66067
|b 66067
|d 2005-11-25
|l 0
|o 658.812 G492d
|p 666067009552
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Cra. 8 No. 26-79, Pereira
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112914
|a 66223
|b 66223
|d 2008-06-14
|l 0
|o 658.9 G492d
|p 666223002449
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Trans. 7 Calle 26, Barrio Santa Isabel, Dos Quebradas
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_812000000000000_G492D1
|7 0
|8 GENER
|9 112915
|a 68309
|b 68309
|d 2005-12-19
|l 0
|o 658.812 G492d1
|p 686309003465
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Cra. 27 No. 15-07, Bucaramanga
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112916
|a 68541
|b 68541
|d 2021-11-30
|i 169530
|l 0
|o 658.9 G492d
|p 689541001575
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Calle 22 No. 9-82, San Gil
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112917
|a 76125
|b 76125
|d 2010-10-27
|l 0
|o 658.9 G492d
|p 769125001680
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Carretera Central Km. 2 Vía Tuluá-Buga
|
| 952 |
|
|
|0 0
|1 0
|4 5
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112918
|a 76543
|b 76543
|d 2010-12-06
|l 0
|o 658.9 G492d
|p 769543001826
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Cra. 9 No. 12-141, Cartago
|
| 952 |
|
|
|0 0
|1 0
|4 4
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112919
|a 76544
|b 76544
|d 2017-11-03
|l 0
|o 658.9 G492d
|p 769544002925
|r 2026-01-05 15:39:05
|t V. 2
|w 2026-01-05
|y BOOK
|z Calle 40 No. 30-44, Palmira.
|
| 952 |
|
|
|0 0
|1 0
|4 6
|6 658_900000000000000_G492D
|7 0
|8 GENER
|9 112920
|a 88539
|b 88539
|d 2016-03-08
|i 203770
|l 0
|o 658.9 G492d
|p 889539001267
|r 2026-01-05 15:39:05
|t Ej. 1
|w 2026-01-05
|y BOOK
|z Avenida Francisco Newball, San Andrés
|
| 999 |
|
|
|c 22106
|d 22106
|
| 942 |
|
|
|6 658_900000000000000__G492D
|
