Cómo conservar su clientela /
Saved in:
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Bogotá :
Legis Fondo Editorial,
©1989.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 100 | 1 | |a Desatnick, Robert L. | |
| 245 | 1 | 0 | |a Cómo conservar su clientela / |c Robert L. Desatnick ; traducción Eduardo Calado Noguera, revisión técnica Humberto Serna Gómez. |
| 260 | |a Bogotá : |b Legis Fondo Editorial, |c ©1989. | ||
| 300 | |a xii, 169 páginas ; |c 23 cm. | ||
| 534 | |p Título original: |t Managing to keep the customer | ||
| 500 | |a Incluye índice | ||
| 504 | |a Incluye referencias bibliográficas | ||
| 505 | 2 | |a Servicio al cliente -- Las relaciones con la clientela son reflejo de las relaciones con los empleados -- Construcción de la fuerza de trabajo orientada hacia la clientela -- Desarrollo y mantenimiento de normas estrictas de servicio al cliente -- Adiestramiento efectivo del personal | |
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 2 | 7 | |a Mercadeo de servicios |2 Armarc |
| 650 | 2 | 7 | |a Técnicas de ventas |2 Armarc |
| 650 | 2 | 7 | |a Relaciones con los clientes |2 Armarc |
| 700 | 1 | |a Calado Noguera, Eduardo, |e traductor | |
| 700 | 1 | |a Serna Gómez, Humberto, |e revisor | |
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