Gerencia del servicio /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Bogotá :
Fondo Editorial Legis,
1992.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 041 | 1 | |a spa |h eng | |
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| 100 | 1 | |a Albrecht, Karl |d 1941- | |
| 245 | 1 | 0 | |a Gerencia del servicio / |c Karl Albrecht, Ron Zemke ; traducción, Jesús Villamizar Herrera. |
| 260 | |a Bogotá : |b Fondo Editorial Legis, |c 1992. | ||
| 300 | |a 202 páginas ; |c 23 cm. | ||
| 500 | |a Incluye índice temático | ||
| 505 | 2 | |a El imperativo del servicio -- Lo que Escandinavia nos enseña sobre el servicio -- El triángulo del servicio -- El cliente: el rey o un patán? -- En busca de la estrategia del servicio -- Creación del sistema de servicio -- El personal del servicio -- Calidad y productividad: imperativos de dimensión y acción | |
| 534 | |t Service America | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 2 | 7 | |a Personal de ventas |2 Armarc |
| 650 | 2 | 7 | |a Industrias de servicios |x Administración |2 Armarc |
| 650 | 2 | 7 | |a Relaciones con los clientes |2 Armarc |
| 700 | 1 | |a Zemke, Ron | |
| 700 | 1 | |a Villamizar Herrera, Jesús |e traductor | |
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