Calidad en el servicio a los clientes : cómo compiten las grandes compañías americanas en la revolución del servicio al cliente... y cómo podemos hacerlo todos /
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Madrid :
Díaz de Santos,
c1991.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b D415c |2 23 |
| 100 | 1 | |a DEenton, D. Keith | |
| 245 | 1 | 0 | |a Calidad en el servicio a los clientes : |b cómo compiten las grandes compañías americanas en la revolución del servicio al cliente... y cómo podemos hacerlo todos / |c D. Kieth Denton. |
| 260 | |a Madrid : |b Díaz de Santos, |c c1991. | ||
| 300 | |a xvi, 199 páginas : |b ilustraciones ; |c 21 cm. | ||
| 504 | |a Incluye referencias bibliográficas e índice. | ||
| 505 | 2 | |a El servicio -- La inversión en la satisfacción de los clientes -- Vamos a concentrarnos en el cliente. -- Formalidad -- Capacidad de respuesta | |
| 534 | |t Quality service: how America's top companies are competing in the customer-service revolution... and how you can too | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Relaciones con los clientes |2 Armarc |
| 650 | 1 | 7 | |a Preferencias de los consumidores |2 Armarc |
| 650 | 1 | 7 | |a Comportamiento del consumidor |2 Armarc |
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