Calidad de servicio : Una ventaja estratégica para instituciones financieras /
Saved in:
| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | , |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Madrid :
Díaz de Santos,
1989.
|
| Subjects: |
MARC
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| 020 | |a 8487189253 | ||
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| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.5 |b B534c |2 23 |
| 100 | 1 | |a Berry, Leonard L., |d 1942- | |
| 245 | 1 | 0 | |a Calidad de servicio : |b Una ventaja estratégica para instituciones financieras / |c Leonard Berry, David R. Bennett, Carter W. Brown ; traducción ASEL. |
| 260 | |a Madrid : |b Díaz de Santos, |c 1989. | ||
| 300 | |a 203 páginas ; |c 22 cm. | ||
| 500 | |a Incluye índice | ||
| 534 | |p Título original: |t Service quality | ||
| 650 | 1 | 7 | |a Servicio al cliente |x Metodología |2 LEMB |
| 650 | 2 | 7 | |a Instituciones financieras |x Estrategías |2 LEMB |
| 650 | 2 | 7 | |a Administración de industrias y servicios |2 LEMB |
| 650 | 2 | 7 | |a Capacitación de empleados |2 LEMB |
| 700 | 1 | |a Bennett, David R. | |
| 700 | 1 | |a Brown, Carter W. | |
| 710 | 2 | |a Asel |e traductor | |
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