La revolución del servicio /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Bogotá :
Legis Fondo Editorial,
©1990.
|
| Subjects: | |
| Notas Contenido: |
|
MARC
| LEADER | 00000nam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | 000028268 | ||
| 003 | CO-BoSNA | ||
| 005 | 20260105155128.0 | ||
| 008 | 991030t1990^^^^ck^^^^^fr^^^^^001^0^spa^d | ||
| 020 | |a 9589042791 | ||
| 040 | |a CO-BoSNA |b spa | ||
| 041 | 0 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b A341r |2 23 |
| 100 | 1 | |a Albrecht, Karl, |d 1941- | |
| 245 | 1 | 3 | |a La revolución del servicio / |c Karl Albrecht ; traducción Jesús Villamizar Herrera, revisión técnica Humberto Serna Gómez. |
| 260 | |a Bogotá : |b Legis Fondo Editorial, |c ©1990. | ||
| 300 | |a 236 páginas ; |c 23 cm. | ||
| 500 | |a Incluye índice temático | ||
| 505 | 0 | |a La revolución del servicio -- Gerencia del servicio -- Errores comunes al lanzar programas de servicios -- Peligros latentes comunes en los programas de servicio -- La gerencia "General Motors" no funciona para el servicio -- Invirtiendo la pirámide -- Servicio interno: todo el mundo tiene un cliente -- Cómo poner en marcha un programa de gerencia del servicio -- Entender al cliente -- Clarificar la estrategia del servicio -- Educar la organización -- Poner en marcha las mejoras fundamentales -- Hacerlo permanente -- Evangelización de ejecutivos | |
| 534 | |p Título original: |t At America´s Service How Corporations can revolucionize the way treat their coustomers | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 2 | 7 | |a Relaciones con los clientes |2 Armarc |
| 650 | 2 | 7 | |a Mercadeo de servicios |2 Armarc |
| 650 | 2 | 7 | |a Administración de empresas |2 Armarc |
| 700 | 1 | |a Villamizar Herrera, Jesús |e traductor | |
| 700 | 1 | |a Serna Gómez, Humberto |e revisor técnico | |
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126469 |a 05053 |b 05053 |d 2010-10-20 |l 0 |o 658.812 A341r |p 053062031774 |r 2026-01-05 15:51:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 104 No. 69-120, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126470 |a 05054 |b 05054 |d 2009-10-07 |l 0 |o 658.812 A341r |p 054062000146 |r 2026-01-05 15:51:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 63 No. 58B-03, Itagui-Calatrava | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126471 |a 05067 |b 05067 |d 2007-11-20 |l 0 |o 658.812 A341r |p 056067001100 |r 2026-01-05 15:51:28 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 51 No. 57-70 Torre norte, Medellín | ||
| 952 | |0 0 |1 0 |3 POR FUERA DE CIRCULACIÓN |4 5 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126472 |a 05067 |b 05067 |d 2007-10-30 |l 0 |o 658.812 A341r |p 28268-40 |r 2026-01-05 15:51:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 51 No. 57-70 Torre norte, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126473 |a 05101 |b 05101 |d 2011-08-29 |l 0 |o 658.812 A341r |p 059101006190 |r 2026-01-05 15:51:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 6 Vía la Pintada, Caldas | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126474 |a 05502 |b 05502 |d 2015-11-11 |l 0 |o 658.812 A341r |p 950210000479 |r 2026-01-05 15:51:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 43 No. 20-137, Puerto Berrio | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126475 |a 05503 |b 05503 |d 2010-02-17 |l 0 |o 658.812 A341r |p 059503001513 |r 2026-01-05 15:51:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 41 No. 50A-324, Rionegro | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126476 |a 05504 |b 05504 |d 2024-07-29 |i 212926 |l 0 |o 658.812 A341r |p 059504005482 |r 2026-01-05 15:51:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 1 Salida a Turbo, Apartadó | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341L |7 0 |8 GENER |9 126477 |a 11211 |b 11211 |d 2006-02-27 |l 0 |o 658.812 A341l |p 119211012647 |r 2026-01-05 15:51:28 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 15 No. 31-42, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341L |7 0 |8 GENER |9 126478 |a 11211 |b 11211 |d 2006-02-27 |l 0 |o 658.812 A341l |p 119211012645 |r 2026-01-05 15:51:29 |t Ej. 3 |w 2026-01-05 |y BOOK |z Calle 15 No. 31-42, Bogotá | ||
| 952 | |0 0 |1 0 |4 2 |6 658_812000000000000_A341L |7 0 |8 GENER |9 126479 |a 11211 |b 11211 |d 2006-02-27 |l 0 |o 658.812 A341l |p 119211012649 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 15 No. 31-42, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126480 |a 11406 |b 11406 |d 2025-09-10 |i 217034 |l 0 |o 658.812 A341r |p 119406000248 |r 2026-01-05 15:51:29 |t Ej.1 |w 2026-01-05 |y BOOK |z carrera 30 # 15-53, bogotá | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126481 |a 17219 |b 17219 |d 2009-12-16 |l 0 |o 658.812 A341r |p 17606810141 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 10 Vía al Magdalena, Manizales | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 REFER |9 126482 |a 20521 |b 20521 |d 2012-04-24 |i 131918 |l 0 |o 658.812 A341r |p 209521000128 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 19 entre calles 14 y 15 Valledupar | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126483 |a 25511 |b 25511 |d 2013-11-19 |l 0 |o 658.812 A341r |p 28268-240 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra 10 # 30-04 B. Girardot. | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126484 |a 41525 |b 41525 |d 2012-08-15 |i 141901 |l 0 |o 658.812 A341r |p 419525000562 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Carrera 10 No. 11-22, Garzón (Huila) | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126485 |a 41526 |b 41526 |d 2011-07-28 |l 0 |o 658.812 A341r |p 419526000061 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 3 No. 2-03, La Plata | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126486 |a 41528 |b 41528 |d 2019-10-28 |i 99310 |l 0 |o 658.812 A341r |p 419528000754 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 8 No. 7-53, Pitalito | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126487 |a 45271 |b 45271 |d 2009-07-17 |i 58322 |l 0 |o 658.812 A341r |p 419527002061 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 9 No. 68-50, Neiva | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126488 |a 45271 |b 45271 |d 2009-07-17 |i 58322 |l 0 |o 658.812 A341r |p 419527002062 |r 2026-01-05 15:51:29 |t Ej. 2 |w 2026-01-05 |y BOOK |z Cra. 9 No. 68-50, Neiva | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126489 |a 54537 |b 54537 |d 2010-09-08 |l 0 |o 658.812 A341r |p 549537002268 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 2N Avenidas 4 y 5 Pescadero, Cúcuta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126490 |a 68309 |b 68309 |d 2008-11-27 |l 0 |o 658.812 A341r |p 686309003438 |r 2026-01-05 15:51:29 |t Ej.2 |w 2026-01-05 |y BOOK |z Cra. 27 No. 15-07, Bucaramanga | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126491 |a 68309 |b 68309 |d 2008-11-21 |l 0 |o 658.812 A341r |p 686309003444 |r 2026-01-05 15:51:29 |t Ej.1 |w 2026-01-05 |y BOOK |z Cra. 27 No. 15-07, Bucaramanga | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126492 |a 68309 |b 68309 |d 2008-11-28 |l 0 |o 658.812 A341r |p 686309005560 |r 2026-01-05 15:51:29 |t Ej.3 |w 2026-01-05 |y BOOK |z Cra. 27 No. 15-07, Bucaramanga | ||
| 952 | |0 0 |1 0 |3 Tercera reimpresión 1992 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126493 |a 73310 |b 73310 |d 2010-04-16 |l 0 |o 658.812 A341r |p 733100002271 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Transv. 1 No. 42-44, Ibagué | ||
| 952 | |0 0 |1 0 |3 Tercera reimpresión 1992 |4 4 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126494 |a 73310 |b 73310 |d 2010-08-19 |l 0 |o 658.812 A341r |p 733100003627 |r 2026-01-05 15:51:29 |t Ej. 2 |w 2026-01-05 |y BOOK |z Transv. 1 No. 42-44, Ibagué | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126495 |a 76067 |b 76067 |d 2017-02-20 |l 0 |o 658.812 A341r |p 769311004000 |r 2026-01-05 15:51:29 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 52 No. 2 Bis-15, Cali | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_A341R |7 0 |8 GENER |9 126496 |a 76067 |b 76067 |d 2008-06-12 |l 0 |o 658.812 A341r |p 769311002435 |r 2026-01-05 15:51:29 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 52 No. 2 Bis-15, Cali | ||
| 999 | |c 24266 |d 24266 | ||
| 942 | |6 658_812000000000000__A341R | ||
