Calidad en el servicio al cliente : guía para la excelencia en el servicio /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
México :
Iberoamérica,
1992.
|
| Series: |
Serie 50 Minutos
|
| Subjects: | |
| Notas Contenido: |
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MARC
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| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b M379c |2 22 |
| 100 | 1 | |a Martín, William B. | |
| 245 | 1 | 0 | |a Calidad en el servicio al cliente : |b guía para la excelencia en el servicio / |c William B. Martín ; traducción de Teresa Carter B. ; editor Nicolás Grepe. |
| 260 | |a México : |b Iberoamérica, |c 1992. | ||
| 300 | |a iii, 77 páginas : |b ilustraciones ; |c 25 cm. | ||
| 490 | 0 | |a Serie 50 Minutos | |
| 505 | 0 | |a Cuenta usted con la capacidad necesaria para dar un excelente servicio al cliente? -- Transmitir una actitud positiva -- Identifique las necesidades de sus clientes -- Ocúpese de las necesidades de sus clientes -- Trabaje para lograr que sus clientes regresen | |
| 534 | |t Quality customer service | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Relaciones con los clientes |2 Armarc |
| 650 | 1 | 7 | |a Mercadeo |2 Armarc |
| 653 | 1 | 0 | |a Calidad en los servicios |
| 700 | 1 | |a Carter B., Teresa, |e traductor | |
| 700 | 1 | |a Grepe, Nicolás, |e ed. | |
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