La satisfacción total del cliente : la estrategia de 25 compañías europeas líderes en calidad de servicio /
Saved in:
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Bogotá :
McGraw-Hill Interamericana,
1994.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b H816s |2 22 |
| 100 | 1 | |a Horovitz, Jacques |d 1947- | |
| 245 | 1 | 3 | |a La satisfacción total del cliente : |b la estrategia de 25 compañías europeas líderes en calidad de servicio / |c Jacques Horovitz, Michele Jurguens Panak ; traducción, Michel Angstadt. |
| 260 | |a Bogotá : |b McGraw-Hill Interamericana, |c 1994. | ||
| 300 | |a xxi, 342 páginas ; |c 24 cm. | ||
| 500 | |a Incluye índice | ||
| 505 | 0 | |a La cultura corporativa es esencial -- Poder de liderazgo -- Comunicarse interna y externamente -- La estrategia de servicio: la creación de diferencias habilidosas -- Sacar partido a la tecnología -- Medir y controlar -- Los mandos intermedios: la piedra angular de la estructura corporativa -- Seleccionar adecuadamente, dar buena formación | |
| 534 | |t Total customer satisfaction |z 0273034472 | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Relaciones con los clientes |2 Armarc |
| 700 | 1 | |a Jurguend Panak, Michele | |
| 700 | 1 | |a Angstadt, Michel |e traductor | |
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145213 |a 05067 |b 05067 |d 2007-03-09 |i 197175 |l 0 |o 658.812 H816s |p 056067016667 |r 2026-01-05 15:58:27 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 51 No. 57-70 Torre norte, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145214 |a 05067 |b 05067 |d 2007-03-09 |i 197175 |l 0 |o 658.812 H816s |p 056067009871 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 51 No. 57-70 Torre norte, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145215 |a 05403 |b 05403 |d 2010-06-01 |l 0 |o 658.812 H816s |p 059402001098 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 48 No. 28-00, Medellín | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145216 |a 05502 |b 05502 |d 2016-09-23 |l 0 |o 658.812 H816s |p 950210000814 |r 2026-01-05 15:58:27 |t V.4 Ej. 1 |w 2026-01-05 |y BOOK |z Calle 43 No. 20-137, Puerto Berrio | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145217 |a 05503 |b 05503 |d 2014-01-27 |l 0 |o 658.812 H816s |p 059503000598 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra 48 No. 49-62, Sede Comercio (Rionegro - Antioquia) | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145218 |a 05503 |b 05503 |d 2014-01-27 |l 0 |o 658.812 H816s |p 059503000597 |r 2026-01-05 15:58:27 |t Ej. 2 |w 2026-01-05 |y BOOK |z Cra 48 No. 49-62, Sede Comercio (Rionegro - Antioquia) | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145219 |a 05504 |b 05504 |d 2016-10-26 |i 23794 |l 0 |o 658.812 H816s |p 059504001885 |r 2026-01-05 15:58:27 |t V. 4 Ej. 1 |w 2026-01-05 |y BOOK |z Km. 1 Salida a Turbo, Apartadó | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145220 |a 05505 |b 05505 |d 2014-07-03 |i 201228 |l 0 |o 658.812 H816s |p 059549105311 |r 2026-01-05 15:58:27 |t V.4 Ej. 1 |w 2026-01-05 |y BOOK |z Calle 11 No. 12 - 42, Santa Fe de Antioquia | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145221 |a 05505 |b 05505 |d 2014-07-03 |i 201228 |l 0 |o 658.812 H816s |p 059549105312 |r 2026-01-05 15:58:27 |t V.4 Ej. 2 |w 2026-01-05 |y BOOK |z Calle 11 No. 12 - 42, Santa Fe de Antioquia | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145222 |a 05505 |b 05505 |d 2014-07-03 |i 201228 |l 0 |o 658.812 H816s |p 059549105313 |r 2026-01-05 15:58:27 |t V.4 Ej. 3 |w 2026-01-05 |y BOOK |z Calle 11 No. 12 - 42, Santa Fe de Antioquia | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145223 |a 11213 |b 11213 |d 2006-06-15 |i 150945 |l 0 |o 658.812 H816s |p 119211019608 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Av. 30 No. 17B-25 Sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145224 |a 11303 |b 11303 |d 2006-07-11 |i 138643 |l 0 |o 658.812 H816s |p 119303004027 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 52 No 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145225 |a 11404 |b 11404 |d 2006-09-18 |l 0 |o 658.812 H816s |p 119303029240 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Av. Caracas No. 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |4 11 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145226 |a 11404 |b 11404 |d 2006-09-18 |l 0 |o 658.812 H816s |p 119303029241 |r 2026-01-05 15:58:27 |t Ej. 2 |w 2026-01-05 |y BOOK |z Av. Caracas No. 13-65, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145227 |a 11405 |b 11405 |d 2006-04-21 |i 217882 |l 0 |o 658.812 H816s |p 119303017948 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |x En almacén se registro por la Serie "Servicio al cliente 4 volumenes" |y BOOK |z Cra. 13 No. 65-10, Bogotá | ||
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| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145231 |a 11508 |b 11508 |d 2006-10-04 |i 106417 |l 0 |o 658.812 H816s |p 119508000942 |r 2026-01-05 15:58:27 |t Ej. 2 |w 2026-01-05 |x No tiene número de inventario |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145232 |a 11508 |b 11508 |d 2006-10-03 |i 106417 |l 0 |o 658.812 H816s |p 119508000941 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |x No tiene número de inventario |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145233 |a 11508 |b 11508 |d 2015-10-05 |i 106417 |l 0 |o 658.812 H816s |p 119508000363 |r 2026-01-05 15:58:27 |t Ej. 3 |w 2026-01-05 |y BOOK |z Transversal 78J No. 41D-15 sur, Bogotá | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145234 |a 13104 |b 13104 |d 2012-05-22 |i 138528 |l 0 |o 658.812 H816s |p 089082007993 |r 2026-01-05 15:58:27 |t Vol.4 Ej.1 |w 2026-01-05 |y BOOK | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145235 |a 15305 |b 15305 |d 2011-04-25 |l 0 |o 658.812 H816s |p 159305000054 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 19 No. 12-29, Tunja | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145236 |a 17219 |b 17219 |d 2010-01-27 |l 0 |o 658.812 H816s |p 17606810195 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 10 Vía al Magdalena, Manizales | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145237 |a 18516 |b 18516 |d 2022-10-12 |i 190828 |l 0 |o 658.812 H816s |p 189516000358 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 3 Vía Aeropuerto, Florencia | ||
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| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145239 |a 18516 |b 18516 |d 2022-10-12 |i 190828 |l 0 |o 658.812 H816s |p 18951600651 |r 2026-01-05 15:58:27 |t Ej. 3 |w 2026-01-05 |y BOOK |z Km. 3 Vía Aeropuerto, Florencia | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145240 |a 25513 |b 25513 |d 2016-11-30 |i 31071 |l 0 |o 658.812 H816s |p 259513001698 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Regional Cundinamarca - Centro Desarrollo Agroempresarial Vereda Bojacá, Carr | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145241 |a 41526 |b 41526 |d 2011-07-27 |l 0 |o 658.812 H816s |p 419526000060 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 3 No. 2-03, La Plata | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145242 |a 41528 |b 41528 |d 2019-09-20 |i 98585 |l 0 |o 658.812 H816s |p 419528000397 |r 2026-01-05 15:58:27 |t V.4 Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 8 No. 7-53, Pitalito | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145243 |a 47529 |b 47529 |d 2011-04-26 |l 0 |o 658.812 H816s |p 479529003189 |r 2026-01-05 15:58:27 |t Ej. 2 |w 2026-01-05 |y BOOK |z Av. Ferrocarril 27-97, Santa Marta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145244 |a 47529 |b 47529 |d 2010-02-05 |l 0 |o 658.812 H816s |p 479529003188 |r 2026-01-05 15:58:27 |t Ej. 1 |w 2026-01-05 |y BOOK |z Av. Ferrocarril 27-97, Santa Marta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145245 |a 54537 |b 54537 |d 2011-03-15 |i 07275 |l 0 |o 658.812 H816s |p 549537008015 |r 2026-01-05 15:58:28 |t Vol.4 Ej.2 |w 2026-01-05 |y BOOK |z Calle 2N Avenidas 4 y 5 Pescadero, Cúcuta | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145246 |a 54537 |b 54537 |d 2010-09-09 |l 0 |o 658.812 H816s |p 549537002278 |r 2026-01-05 15:58:28 |t Vol.4 Ej.1 |w 2026-01-05 |y BOOK |z Calle 2N Avenidas 4 y 5 Pescadero, Cúcuta | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145247 |a 63538 |b 63538 |d 2017-06-01 |l 0 |o 658.812 H816s |p 635380004922 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra 18 No. 7-56, Armenia Q. | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145248 |a 66223 |b 66223 |d 2009-07-27 |l 0 |o 658.812 H816s |p 666223000945 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Trans. 7 Calle 26, Barrio Santa Isabel, Dos Quebradas | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145249 |a 68310 |b 68310 |d 2014-07-16 |l 0 |o 658.812 H816s |p 686310000625 |r 2026-01-05 15:58:28 |t Ej. 2 |w 2026-01-05 |y BOOK |z Calle 45 No. 11-12, Sede Salud, Bucaramanga | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145250 |a 68310 |b 68310 |d 2008-11-27 |l 0 |o 658.812 H816s |p 686309003477 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 27 No. 15-07, Bucaramanga | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145251 |a 68541 |b 68541 |d 2021-11-29 |i 169407 |l 0 |o 658.812 H816s |p 689541001544 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Calle 22 No. 9-82, San Gil | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145252 |a 76125 |b 76125 |d 2010-10-27 |l 0 |o 658.812 H816s |p 769125001713 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Carretera Central Km. 2 Vía Tuluá-Buga | ||
| 952 | |0 0 |1 0 |4 5 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145253 |a 76543 |b 76543 |d 2010-12-06 |l 0 |o 658.812 H816s |p 769543001880 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Cra. 9 No. 12-141, Cartago | ||
| 952 | |0 0 |1 0 |4 4 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145254 |a 76544 |b 76544 |d 2017-11-03 |l 0 |o 658.812 H816s |p 769544002927 |r 2026-01-05 15:58:28 |t V. 4 |w 2026-01-05 |y BOOK |z Calle 40 No. 30-44, Palmira. | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145255 |a 88539 |b 88539 |d 2016-03-09 |l 0 |o 658.812 H816s |p 889539000526 |r 2026-01-05 15:58:28 |t Ej. 2 |w 2026-01-05 |y BOOK |z Av. Fco. Newball. San Andres Islas | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145256 |a 88539 |b 88539 |d 2016-03-09 |l 0 |o 658.812 H816s |p 889539001280 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Av. Fco. Newball. San Andres Islas | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816S |7 0 |8 GENER |9 145257 |a 91517 |b 91517 |d 2018-10-29 |i 75602 |l 0 |o 658.812 H816s |p 919517001679 |r 2026-01-05 15:58:28 |t Ej. 1 |w 2026-01-05 |y BOOK |z Km. 0.5 Vía Los Lagos, Leticia | ||
| 999 | |c 27669 |d 27669 | ||
| 942 | |6 658_812000000000000__H816S | ||