La excelencia en el servicio /
Saved in:
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Bogotá :
Legis,
1992.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b A341e1 |2 23 |
| 100 | 1 | |a Albrecht, Karl, |d 1941- | |
| 245 | 1 | 3 | |a La excelencia en el servicio / |c Karl Albrecht, Lawrence J. Bradford ; traducción Jesús Villamizar Herrera. |
| 260 | |a Bogotá : |b Legis, |c 1992. | ||
| 300 | |a ix, 236 páginas : |b ilustraciones ; |c 23 cm. | ||
| 534 | |t Service advantage | ||
| 500 | |a Incluye índice, p. 231-236 | ||
| 505 | 2 | |a Conocer al cliente -- Momentos de verdad -- El cliente de la década del noventa -- La libreta de calificaciones del cliente: anteproyecto para la excelencia... La ventaja de hablar frente a frente... Establecer un sistema de evaluación de la calidad del servicio (SQMS) | |
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 7 | |a Relaciones con los clientes |2 Armarc | |
| 700 | 1 | |a Bradford, Lawrence J. | |
| 700 | 1 | |a Villamizar Herrera, Jesús, |e traductor | |
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