Servicio al cliente : métodos de auditoría y medición /
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| Main Author: | Serna Gómez, Humberto |
|---|---|
| Other Authors: | Gómez, John Jairo |
| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá :
3R,
1999.
|
| Edition: | 2a. edición act. y corregida |
| Subjects: | |
| Notas Contenido: |
|
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