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|a Opita emprendedor :
|b mentalidad empresarial-servicio al cliente /
|c Rubén Darío Perdomo, Jesús Boanerges Camero, Julia Edith Cerquera Olaya ; ilustraciones Jorge Orlando Sóltau.
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|a Neiva :
|b SENA,
|c 2003.
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| 300 |
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|a 13 volúmenes :
|b ilustraciones ;
|c 27 cm.
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|a Colaboración Alcaldía de Yaguará, de Rivera, Comité Departamental de Cafeteros, Refrescos Cóndor, diario La Nación
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| 505 |
0 |
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|g v.1
|t Servicio : sus generalidades
|g v.2
|t Sus empleados : la cara amable de su empresa
|g v.3
|t Es hora de "ambientar" el negocio
|g v.4
|t "Mostrar es vender" estrategias de comunicación
|g v.5
|t La hora del cambio para mejorar es ... !Ya! principios Kaizen
|g v.6.
|t Instrumentos para un servicio basado en Kaizen
|g v.7
|t Tas la búsqueda del cliente satisfecho la integralidad de la oferta de servicios
|g v.8
|t Motivación : personal de contacto contecto clientes satisfechos
|g v.9
|t Empleado motivado es ... !atención insuperable!
|g v.10
|t Con su actitud usted puede !retener a sus clientes!
|g v.11
|t Armese de "valor" ... para que su empresa !tenga clientes fieles!
|g v.12
|t Cómo desarrollar una estrategia de servicio al cliente tipo Kaizen
|g v.13
|t Cautive a sus clientes con una buena imagen suya
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|a Boanerges Camero, Jesús
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|a Cerquera Olaya, Julia Edith
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