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|a Ginebra, Joan
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|a Dirección por servicio :
|b la otra calidad /
|c Joan Ginebra, Rafael Arana de la Garza.
|
| 260 |
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|a México :
|b McGraw-Hill,
|c c1991.
|
| 300 |
|
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|a 240 páginas :
|b ilustraciones ;
|c 23 cm.
|
| 500 |
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|a Incluye índice temático
|
| 504 |
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|a Incluye referencias bibliográficas
|
| 505 |
2 |
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|a Comprador, cliente, servicio y calidad total -- Un nuevo modo de dirigir -- Calidad (servicio), procesos y autocontrol el problema del liderazgo -- Empresas de servicio o servicio para todo tipo de empresas? ...
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|a Calidad de los productos
|2 Armarc
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1 |
7 |
|a Mercadeo de servicios
|2 Armarc
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| 650 |
1 |
7 |
|a Servicio al cliente
|2 Armarc
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| 650 |
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|a Industrias de servicios
|2 Armarc
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| 700 |
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|a Arana de la Garza, Rafael
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