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Medición de la satisfacción del cliente : un manual para usuarios de la ISO 9001:2000 /

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Bibliographic Details
Main Author: Pedic, Fadil (autor)
Corporate Author: Instituto Colombiano de Normas Técnicas y Certificación (traductor)
Format: Book
Language: Spanish
English
Published: Bogotá : 2004.
Subjects:
Servicio al cliente
Aseguramiento de la calidad
Relaciones con los clientes
Notas Contenido:
  • Iso 9001:2000 y el MSC
  • Expectativas del cliente
  • Medición de expectativas y satisfacción
  • Investigación cualitativa
  • Investigación cuantitativa

Antioquia/La Salada: Unknown

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Atlántico/Industrial: Unknown

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Bogotá/Kennedy: Unknown

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Caldas/La Dorada: Unknown

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Huila/Sede Comercio: Unknown

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Huila/Sede Industria: Unknown

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Meta/Industria y Servicios: Unknown

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Norte de Santander/CIES: Unknown

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Quindío/Comercio: Unknown

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Risaralda/Comercio: Unknown

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Santander/Girón: Unknown

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Santander/Bucaramanga: Unknown

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Santander/Malagá: Unknown

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Santander/Vélez: Unknown

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Valle/Complejo Salomia: Unknown

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Vichada/Agroindustrial: Unknown

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