Medición de la satisfacción del cliente : un manual para usuarios de la ISO 9001:2000 /
Saved in:
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Bogotá :
2004.
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| Subjects: | |
| Notas Contenido: |
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MARC
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| 100 | 1 | |a Pedic, Fadil |e autor | |
| 245 | 1 | 0 | |a Medición de la satisfacción del cliente : |b un manual para usuarios de la ISO 9001:2000 / |c Fadil Pedic ; traducción al español realizada por ICONTEC. |
| 264 | 1 | |a Bogotá : |b ICONTEC, |c 2004. | |
| 300 | |a 54 páginas ; |c 24 cm. | ||
| 336 | |a texto |2 rdacontent | ||
| 337 | |a sin mediación |2 rdamedia | ||
| 338 | |a volumen |2 rdacarrier | ||
| 505 | 2 | |a Iso 9001:2000 y el MSC -- Expectativas del cliente -- Medición de expectativas y satisfacción -- Investigación cualitativa -- Investigación cuantitativa | |
| 534 | |p Título original |t Customer satisfaction measurement. A handbook for users of AZ/NZS ISO 9001:2000. | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 2 | 7 | |a Aseguramiento de la calidad |2 Armarc |
| 650 | 2 | 7 | |a Relaciones con los clientes |2 Armarc |
| 710 | 2 | |a Instituto Colombiano de Normas Técnicas y Certificación |e traductor | |
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