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| 005 |
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| 008 |
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| 027 |
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|a NTC 5029
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| 040 |
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|a CO-BoSNA
|b spa
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| 041 |
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|a spa
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|a Instituto Colombiano de Normas Técnicas y Certificación (ICONTEC)
|
| 243 |
1 |
0 |
|a Normas Técnicas
|n NTC-ISO 10002
|
| 245 |
1 |
0 |
|a Gestión de la calidad. Satisfacción del cliente. Directrices para el tratamiento de las quejas en las organizaciones Quality management. Customer satisfaction. Guidelines for complaints handling in organizations /
|c ICONTEC.
|
| 246 |
3 |
1 |
|a Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
|
| 260 |
|
|
|a Bogotá :
|b Icontec,
|c 2006.
|
| 300 |
|
|
|a 26 hojas ;
|c 30 cm.
|
| 500 |
|
|
|a Esta norma es una adopción idéntica (IDT) por traducción de la norma ISO 10002;2004
|
| 650 |
1 |
7 |
|a Servicio al cliente
|v Normas técnicas
|2 ArmarcF
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|a Control de calidad
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