Gestión de la calidad. Satisfacción del cliente. Directrices para el tratamiento de las quejas en las organizaciones Quality management. Customer satisfaction. Guidelines for complaints handling in organizations /
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| Corporate Author: | |
|---|---|
| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá :
Icontec,
2006.
|
| Subjects: |
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