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|a Pérez Torres, Vanesa Carolina
|
| 245 |
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|a Calidad total en la atención al cliente :
|b Pautas para garantizar la excelencia en el servicio /
|c Vanesa Carolina Pérez Torres.
|
| 260 |
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|a Madrid :
|b Ideas propias,
|c 2006.
|
| 300 |
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|a 81 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 504 |
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|a Incluye referencias bibliográficas
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|a Perspectivas de la calidad en la atención al cliente -- Calidad en la atención al cliente --Fases en la atención al cliente
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|a Calidad total
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