La calidad del servicio /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish French |
| Published: |
Bogotá :
McGraw-Hill,
©1994.
|
| Series: | Serie McGraw-Hill Servicio al cliente
3 |
| Subjects: | |
| Notas Contenido: |
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MARC
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| 003 | CO-BoSNA | ||
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| 008 | 081127s1994^^^^ck^^^^^gr^^^^^001^0^spa^d | ||
| 020 | |a 958600287X |q Obra completa | ||
| 020 | |a 9586002888 |q volumen 3 | ||
| 040 | |a CO-BoSNA |b spa | ||
| 041 | 1 | |a spa |h fre | |
| 082 | 0 | 4 | |a 658.812 |b H816c |2 23 |
| 100 | 1 | |a Horovitz, Jacques | |
| 245 | 1 | 3 | |a La calidad del servicio / |c Jacques Horovitz ; prólogo Gilbert Trigano. |
| 260 | |a Bogotá : |b McGraw-Hill, |c ©1994. | ||
| 300 | |a 105 páginas : |b ilustraciones ; |c 27 cm. | ||
| 490 | 0 | |a Serie McGraw-Hill Servicio al cliente |v 3 | |
| 504 | |a Incluye referencias bibliográficas e índice | ||
| 505 | 2 | |a Calidad y servicio -- La importancia de la calidad del servicio -- Gestión de la calidad del servicio -- las estrategias del servicio -- La comunicacción del servicio -- Normas de calidad del servicio -- Caza de errores a la conquista del cero defectos -- Medir la satisfacción del cliente -- Sin suerte -- Cómo lanzar un programa de calidad del servicio | |
| 534 | |p Título original: |t La qualite de servicio | ||
| 650 | 2 | 7 | |a Servicio al cliente |x Control de calidad |2 Armarc |
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Mercadeo de servicios |2 Armarc |
| 700 | 1 | |a Trigano, Gilbert |e prólogo | |
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| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816C |7 0 |8 GENER |9 232184 |a 86518 |b 86518 |d 2018-06-12 |l 0 |o 658.812 H816c |p 869518000117 |r 2026-01-07 10:32:12 |t Ej. 2 |w 2026-01-07 |y BOOK |z Calle 19A No. 23-57, Puerto Asís | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816C |7 0 |8 GENER |9 232185 |a 86518 |b 86518 |d 2018-06-12 |l 0 |o 658.812 H816c |p 869518000118 |r 2026-01-07 10:32:12 |t Ej. 3 |w 2026-01-07 |y BOOK |z Calle 19A No. 23-57, Puerto Asís | ||
| 952 | |0 0 |1 0 |4 6 |6 658_812000000000000_H816C |7 0 |8 GENER |9 232186 |a 86518 |b 86518 |d 2018-06-12 |l 0 |o 658.812 H816c |p 869518000119 |r 2026-01-07 10:32:12 |t Ej. 4 |w 2026-01-07 |y BOOK |z Calle 19A No. 23-57, Puerto Asís | ||
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| 999 | |c 46828 |d 46828 | ||
| 942 | |6 658_812000000000000__H816C | ||