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|a Olvera Romero, Ileana
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3 |
|a El cliente y la calidad en el servicio /
|c Ileana Olvera Romero, Alexander Oliver Scherer Leibold.
|
| 260 |
|
|
|a México, D.F. :
|b Editorial Trillas,
|c ©2009.
|
| 300 |
|
|
|a 152 páginas ;
|c 24 cm.
|
| 504 |
|
|
|a Incluye referencias bibliográficas e índice
|
| 505 |
2 |
|
|a La importancia de la calidad y el servicio en las empresas -- El papel que desempeñan las escuelas, los estudiantes y los profesionistas -- El papel que desempeñan las empresas y los empleados en la prestación de servicios -- Los clientes la estructura y la razón de existir de las empresas -- Transformación hacia una cultura de calidad total en el servicio -- Conclusiones: lo que nos depara el futuro
|
| 650 |
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|a Servicio al cliente
|2 Armarc
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7 |
|a Calidad total
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7 |
|a Consumidores
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|a Scherer Leibold, Alexander Oliver
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|t Ej. 1
|w 2026-01-07
|y BOOK
|z Av. 15 No. 6-184 Barrio San José, Mitú
|
| 999 |
|
|
|c 51300
|d 51300
|
| 942 |
|
|
|6 658_812000000000000__O529C
|
