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CO-BoSNA |
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|a Instituto Colombiano de Normas Técnicas y Certificación
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| 243 |
1 |
0 |
|a Normas técnicas
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| 245 |
1 |
0 |
|a Servicio al cliente /
|c Icontec.
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| 246 |
3 |
7 |
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7 |
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| 300 |
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|g NTC-ISO 10002
|t Gestión de la calidad. satisfacción del cliente. directrices para el tratamiento de las quejas en las organizaciones --
|g NTC-ISO 10003
|t Gestión de la calidad. satisfacción del cliente. directrices para la resolución de conflictos de forma externa a las organizaciones
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| 650 |
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