Cómo brindar un servicio integral al cliente : creación de un poderoso y funcional programa de servicio al cliente /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
Bogotá :
McGraw-Hill Interamericana,
c1997.
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| Series: |
Estrategias kaizen
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| Subjects: | |
| Notas Contenido: |
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| 100 | 1 | |a Wellington, Patricia | |
| 245 | 1 | 0 | |a Cómo brindar un servicio integral al cliente : |b creación de un poderoso y funcional programa de servicio al cliente / |c Patricia Wellington ; traducción Angela García Rocha ; revisión técnica Roberto Rosero Hinestroza. |
| 260 | |a Bogotá : |b McGraw-Hill Interamericana, |c c1997. | ||
| 300 | |a 233 páginas: ; |c 24 cm. | ||
| 490 | 0 | |a Estrategias kaizen | |
| 500 | |a Incluye índice alfabético | ||
| 505 | 0 | |a Las preguntas fundamentales -- Aspectos del enfoque kaizen hacia el servicio al cliente -- Como combinar servicio al cliente y Kaizen | |
| 534 | |t Kaizen strategies for customer care |z 027361472X | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Mercadeo |2 Armarc |
| 650 | 1 | 7 | |a Planificación empresarial |2 Armarc |
| 700 | 1 | |a García Rocha, Angela, |e traductor | |
| 700 | 1 | |a Rosero Hinestroza, Roberto, |e rev. | |
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