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|a 647.94068
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|2 23
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| 100 |
1 |
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|a Woods, Robert H.
|
| 245 |
1 |
0 |
|a Managing for quality in the hospitality industry /
|c Robert H. Woods, Judy Z. King ; editors George Glazer, Jim Purvis.
|
| 260 |
|
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|a Lansing, Michigan [USA] :
|b Educational Institute of the American Hotel and Motel Association,
|c ©1996.
|
| 300 |
|
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|a 440 páginas :
|b ilustraciones, diagramas ;
|c 23 cm.
|
| 490 |
0 |
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|a Educational Institute Courses
|
| 500 |
|
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|a Título en español: Gestión de calidad en la industria hotelera
|
| 504 |
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|a Incluye referencias bibliográficas al final de cada capítulo, glosario e índice alfabético
|
| 505 |
2 |
|
|a The changing nature of leadership and management -- The quest for quality -- The Malcolm Baldrige National Quality Award and the Ritz-Carlton -- Quality service -- Continuous imprivement: process and tools -- Power and empowerment -- Comunication skills -- Goal-setting, ciaching and conflict-management skills -- High-preformance teams -- The challenge of diversity -- Managing organizational change -- Strategic career planning -- The Educational Institute board and trustees
|
| 650 |
1 |
7 |
|a Administración hotelera
|2 Armarc
|
| 650 |
2 |
7 |
|a Liderazgo
|2 Armarc
|
| 650 |
2 |
7 |
|a Solución de conflictos
|2 Armarc
|
| 650 |
2 |
7 |
|a Cambio organizacional
|2 Armarc
|
| 700 |
1 |
|
|a King Z., Judy
|
| 700 |
1 |
|
|a Glazer, George
|e editor
|
| 700 |
1 |
|
|a Purvis, Jim
|e editor
|
| 952 |
|
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|o 647.94068 W894m
|p 733100009485
|r 2026-01-07 16:42:30
|t Ej. 1
|w 2026-01-07
|y BOOK
|z Transv. 1 No. 42-44, Ibagué
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| 999 |
|
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|c 71448
|d 71448
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| 942 |
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