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Managing for quality in the hospitality industry /

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Bibliographic Details
Main Author: Woods, Robert H.
Other Authors: King Z., Judy, Glazer, George (Editor), Purvis, Jim (Editor)
Format: Book
Language: English
Published: Lansing, Michigan [USA] : Educational Institute of the American Hotel and Motel Association, ©1996.
Series: Educational Institute Courses
Subjects:
Administración hotelera
Liderazgo
Solución de conflictos
Cambio organizacional
Notas Contenido:
  • The changing nature of leadership and management
  • The quest for quality
  • The Malcolm Baldrige National Quality Award and the Ritz-Carlton
  • Quality service
  • Continuous imprivement: process and tools
  • Power and empowerment
  • Comunication skills
  • Goal-setting, ciaching and conflict-management skills
  • High-preformance teams
  • The challenge of diversity
  • Managing organizational change
  • Strategic career planning
  • The Educational Institute board and trustees
Table of Contents:
  • The changing nature of leadership and management
  • The quest for quality
  • The Malcolm Baldrige National Quality Award and the Ritz-Carlton
  • Quality service
  • Continuous imprivement: process and tools
  • Power and empowerment
  • Comunication skills
  • Goal-setting, ciaching and conflict-management skills
  • High-preformance teams
  • The challenge of diversity
  • Managing organizational change
  • Strategic career planning
  • The Educational Institute board and trustees

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