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|b en busca del Santo Grial /
|c María Claudia Londoño Mateus.
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|a Segunda edición
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|a Madrid :
|b Fundación Confemetal,
|c 2011.
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|a 172 páginas ;
|c 24 cm.
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|a Incluye índice
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|a Competencias y habilidades necesarias para la atencion al cliente -- Cliente interno -- Cliente externo -- El concepto de atención al cliente en el siglo XXI -- El teléfono y la atención al cliente -- Solución CRM -- Atención telefónica -- Comunicación verbal -- Comunicación no verbal -- Negociación, resolución de conflictos y gestión de reclamaciones
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7 |
|a Comunicación
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| 650 |
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