¡Escúchame! soy tu cliente /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: |
Spanish English |
| Published: |
México :
Prentice Hall,
1996.
|
| Subjects: | |
| Notas Contenido: |
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MARC
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| 100 | 1 | |a Willingham, Ron | |
| 245 | 1 | 1 | |a ¡Escúchame! soy tu cliente / |c por Ron Willingham ; traducción de Pilar Mascaró Sacristán. |
| 260 | |a México : |b Prentice Hall, |c 1996. | ||
| 300 | |a 142 páginas ; |c 23 cm. | ||
| 500 | |a Incluye índice p. 141 | ||
| 505 | 2 | |a Como comunicarse con el cliente -- Concedale valor a los clientes -- Pregunte en qué puede servir al cliente -- Escuche al cliente -- Ayude al cliente -- Invite al cliente a que regrese -- Sistema para satisfacer al cliente -- Cómo resolver los problemas del cliente -- Identifique la causa del problema -- Analice las posibles soluciones -- Resuelva el problema -- Asegure su éxito futuro. | |
| 534 | |t Hey, I'm the customer | ||
| 650 | 1 | 7 | |a Servicio al cliente |2 Armarc |
| 650 | 1 | 7 | |a Cambio organizacional |2 Armarc |
| 650 | 1 | 7 | |a Mercadeo |2 Armarc |
| 700 | 1 | |a Mascaró Sacristán, Pilar, |e traductor | |
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