Una queja es un favor : cómo utilizar los comentarios de los clientes como herramienta estratégica /
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá :
Grupo Editorial Norma,
1999.
|
| Subjects: | |
| Notas Contenido: |
|
Similar Items
Gestión de quejas y reclamaciones :
by: Acosta, José María
Published: (2012.)
by: Acosta, José María
Published: (2012.)
Gestión de quejas y reclamaciones en materia de consumo /
by: Checa Hinojo, Emilio José
by: Checa Hinojo, Emilio José
El mejor socio es su cliente :
by: Wiersema, Fred
Published: (©1997.)
by: Wiersema, Fred
Published: (©1997.)
¡Un buen servicio ya no basta! :
by: Berry, Leonard L.,
Published: (1996.)
by: Berry, Leonard L.,
Published: (1996.)
¡Eso no es asunto mío! :
by: Glen, Peter
Published: (c1992.)
by: Glen, Peter
Published: (c1992.)
El cliente es lo primero :
by: Walker, Denis
Published: (1991.)
by: Walker, Denis
Published: (1991.)
Cómo otorgar un servicio excepcional :
by: Dávila, Miguel
Published: (c2012.)
by: Dávila, Miguel
Published: (c2012.)
Cómo gestionar las quejas y reclamaciones :
by: MESTRES SOLER, Juan R.
Published: (2004.)
by: MESTRES SOLER, Juan R.
Published: (2004.)
¿Cómo atendería un monje al cliente? /
by: Almeida, Sergio
Published: (©2011.)
by: Almeida, Sergio
Published: (©2011.)
La empresa del futuro, hoy :
by: Siegel, David
Published: (2002.)
by: Siegel, David
Published: (2002.)
12 pasos para el éxito brindando servicio /
by: Hopson, Barrie
Published: (1993.)
by: Hopson, Barrie
Published: (1993.)
Técnicas del servicio al cliente :
by: Palacio González, Rubén Darío
Published: (©1995.)
by: Palacio González, Rubén Darío
Published: (©1995.)
Marketing al revés :
by: Walther, Georges R.
Published: (1995.)
by: Walther, Georges R.
Published: (1995.)
Dirección de los servicios de calidad al cliente :
by: Martín, William B.
Published: (1992.)
by: Martín, William B.
Published: (1992.)
Servicios de calidad al cliente :
by: Martín, William B.
Published: (1991.)
by: Martín, William B.
Published: (1991.)
La gestión rentable de clientes importantes /
by: Melkman, Alan
Published: (1984.)
by: Melkman, Alan
Published: (1984.)
Servicio al cliente :
Published: ([1985?].)
Published: ([1985?].)
Conoce bien a sus clientes
Published: ([s.f.].)
Published: ([s.f.].)
Servicio al cliente :
by: Pinto, Jose del Carmen
Published: (1994.)
by: Pinto, Jose del Carmen
Published: (1994.)
La satisfacción total del cliente :
by: Horovitz, Jacques
Published: (1994.)
by: Horovitz, Jacques
Published: (1994.)
La excelencia en el servicio /
by: Albrecht, Karl,
Published: (1992.)
by: Albrecht, Karl,
Published: (1992.)
Servicio al cliente /
by: Calderón, Yolima
Published: (2001.)
by: Calderón, Yolima
Published: (2001.)
¿Cómo medir el valor del cliente? /
Published: (2011.)
Published: (2011.)
Atención al cliente en el servicio. COMM002PO : /
by: Mateos de Pablo Blanco, Miguel Ángel
Published: (2019.)
by: Mateos de Pablo Blanco, Miguel Ángel
Published: (2019.)
Comunicación con clientes :
by: Haeske, Udo
Published: (2016.)
by: Haeske, Udo
Published: (2016.)
Servicio al cliente para Dummes /
by: Leland, Karen
Published: (1997.)
by: Leland, Karen
Published: (1997.)
Por una atención eficaz al cliente :
by: Wellington, Pat
by: Wellington, Pat
La empresa consagrada al cliente /
by: Whiteley, Richard C.
Published: (c1992.)
by: Whiteley, Richard C.
Published: (c1992.)
Servicio al cliente, una nueva visión. Clientes para siempre :
by: Serna Gómez, Humberto
Published: (2006.)
by: Serna Gómez, Humberto
Published: (2006.)
Organización atenta :
by: Elias, Joan
Published: (1994.)
by: Elias, Joan
Published: (1994.)
Como conseguir clientes... :
by: Slutsky, Jeff
Published: (1994.)
by: Slutsky, Jeff
Published: (1994.)
Servicio inspirador :
by: Kaufman, Ron
Published: (c2013.)
by: Kaufman, Ron
Published: (c2013.)
