Técnicas de información y atención al cliente : comunicación y asesoramiento al usuario en actividades de venta /
Saved in:
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá : México :
Editorial Limusa ;
©2017.
Editorial Buena Semilla, |
| Subjects: | |
| Notas Contenido: |
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| 100 | 1 | |a Hermida Mondelo, Alexandre |e autor | |
| 245 | 1 | 0 | |a Técnicas de información y atención al cliente : |b comunicación y asesoramiento al usuario en actividades de venta / |c Alexandre Hermida Mondelo, Inmaculada Iglesias Fernández. |
| 260 | |a Bogotá : |b Editorial Limusa ; |a México : |b Editorial Buena Semilla, |c ©2017. | ||
| 300 | |a 151 páginas : |b ilustraciones ; |c 24 cm. | ||
| 504 | |a Incluye referencias bibliográficas y glosario | ||
| 505 | 0 | |a Gestión y tratamiento de la información del cliente/consumidor -- Técnicas de comunicación a clientes/consumidores -- Modelo de comunicación interpersonal -- Comunicación con una o varias personas -- Barreras y dificultades en la comunicación presencial -- Expresión verbal -- Empatía, asertividad y escucha activa -- Comunicación no presencial -- Comunicación verbal y no verbal a través del teléfono -- Reglas de comunicación telefónica -- Comunicación escrita: carta y fax, correo electrónico, mensajería instantánea, comunicación en las redes | |
| 650 | 1 | 7 | |a Consumidores |2 Armarc |
| 650 | 2 | 7 | |a Comunicación interpersonal |2 Armarc |
| 650 | 2 | 7 | |a Comunicación oral |2 Armarc |
| 650 | 2 | 7 | |a Comunicación escrita |2 Armarc |
| 650 | 2 | 7 | |a Correo electrónico |2 Armarc |
| 700 | 1 | |a Iglesias Fernández, Inmaculada |e autor | |
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