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|a Lara Martínez, Jorge
|
| 245 |
1 |
0 |
|a Técnicas gerenciales para la administración de restaurantes /
|c Jorge Lara Martínez Lazcano.
|
| 250 |
|
|
|a Primera edición.
|
| 260 |
|
|
|a Mexico :
|b Limusa,
|c 2018.
|
| 300 |
|
|
|a 219 páginas :
|b ilustraciones ;
|c 25 cm.
|
| 504 |
|
|
|a Incluye referencias bibliográficas e índices
|
| 505 |
2 |
|
|a El gerente de restaurante y el enfoque de Juan Carlzon -- Competencias básicas de un gerente -- Perfil del gerente de restaurante -- Retos y oportunidades del gerente de restaurante -- Superando las expectativas de los clientes -- Filosofías de servicio -- Auditorías de calidad en el servicio -- La documentación de los procesos para la gestión de la calidad -- Herramientas aplicadas al capital humano -- Clima laboral -- La necesidad y los beneficios de la capacitación en el trabajo -- Capacitación para personal operativo -- Definición de parámetros para elaborar horarios de trabajo -- Los incentivos, consecuencias de los buenos resultados --Optimizando las ventas y el control de costos -- Análisis de la mezcla de ventas y la contribución marginal -- Herramientas para optimizar los estados de resultados -- Acerca de las herramientas para optimizar los estados de resultados.
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|x Administración
|2 Armarc
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|x Servicio al cliente
|2 Armarc
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