Virtual Banking in Colombia has had a challenge that consists of achieving that bank users adapt to carry out their transactions through the digital channels developed by them; this, in order to improve the quality of the service, avoiding congestion in the physical offices and, in turn, time, optim...

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Bibliographic Details
Main Author: Álvarez, H. D.
Format: Article
Online Access: https://revistas.sena.edu.co/index.php/Re_Mo/article/view/4534